If you are considering a Sitecore implementation or have recently launched an instance of Sitecore, you'll want to be sure to address each of these four key Sitecore operations resources.
During the planning stages of Sitecore implementations, we are often asked about which IT resources are most crucial for the continued success of the deployment. As you can imagine, each project requires a customized answer, depending on the specifics, but there are a few that carry through with the majority of our implementations.
1. Managing servers/intrastructure
The effort here should be minimal, as this is largely routine tasks for patches, backup verification and the sort that can be mostly automated. If you decide to have your Sitecore partner provide managed hosting, this work could be offloaded to them. This work will require about one day per month for verification once the process is established. If you do decide to keep the servers and infrastructure management in house, you’ll typically assign the responsibility to the IT department.
2. Sitecore application monitoring
The ongoing monitoring of the Sitecore application itself requires roughly one day per month to review logs, cache settings and fine tune the operational settings. This work could be offloaded to a partner under a maintenance agreement. There is no hard and fast rule on where this person would report if part of the client team, but we see a slight bias towards this person residing inside the IT organization.
3. Managing complex content layouts/Simple front-end (HTML/CSS) development
4. Ongoing improvements (new templates, workflows, etc.)
As we mentioned at the onset of this post, these are only four of the most common Sitecore operations elements to consider. Would you add any other typical Sitecore operations that should be added to the list?